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Privacy Policy

Privacy Policy

This Privacy Policy explains how Focus Clicks processes personal data when you use the website, make an inquiry, request product photography services, or communicate with us about a project. It also describes the main categories of data, the purposes of processing, sharing practices, retention logic, and the rights available under applicable law.

Terms of Service Contact
Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01

How We Use Data

We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, arrange planning calls, confirm session details, manage studio or on-location production, review proofs, deliver edited files, process payments, maintain records, secure our systems, and comply with legal obligations. We may also use limited technical data to operate and improve the website and to diagnose service issues.

Processing is limited to operational needs and lawful business administration.
02

Service Providers

We may share personal data with trusted service providers that support website hosting, communication tools, file delivery, payment processing, accounting, and technical maintenance. These parties act on our instructions or under their own independent role where applicable, and they are expected to handle data with appropriate confidentiality and security measures.

Service providers receive only the data needed to perform their assigned functions.
03

Legal Disclosure

We may disclose personal data to public authorities, courts, or other competent bodies when required to comply with legal obligations, lawful requests, or enforceable orders. We may also share information where necessary to protect our rights, prevent fraud, or address security or technical incidents.

Legal disclosures are made only when required or permitted by law.
Privacy Contact

Contact Details

Privacy email
[email protected]
Privacy phone
+39 312 145 9925
Postal address
Via Cassia per Siena 73, 50026 San Casciano in Val di Pesa
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
GDPR
EU framework

GDPR Overview

Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We keep processing limited to what is relevant for managing inquiries, bookings, production, delivery, administration, and site operation.

Where GDPR applies, it governs our processing of personal data relating to individuals in the European Economic Area and, in some cases, processing connected to our activities in Italy.

Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Garante per la protezione dei dati personali
This section is intended for individuals whose data is protected by GDPR.
GDPR-aware

GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in portable form. If processing is based on consent, you may withdraw it for future processing. Some requests may be limited where retention or disclosure is required by law or necessary to establish, exercise, or defend legal claims.

GDPR rights are handled in line with the legal basis and the nature of the request.
User Rights

Your Rights

Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion where appropriate, restriction of certain processing, objection to processing based on legitimate interests, and portability for data processed by automated means in a contract or consent context. You may also raise concerns about how your data is handled.

Available rights depend on the legal basis and the type of processing involved.
Requests

How to Make a Request

To exercise a right, send a clear request using the contact details in this policy and describe the data or processing concern involved. We may ask for information needed to verify identity and to locate the relevant records. If a request is complex or repetitive, we may respond within the period allowed by law and explain any lawful limitation that applies.

Requests are reviewed for identity, scope, and legal basis before a response is issued.
Data Retention

Retention

We retain personal data for as long as needed to manage inquiries, bookings, production, delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it, anonymize it, or archive it where retention is necessary under law or for legitimate record-keeping purposes.

Data is kept only for the period needed for the relevant purpose or legal duty.
Policy Updates

Policy Updates

The updated version will apply from the date it is published unless a different effective date is stated. We may also provide a separate notice when a change is material and affects how personal data is handled.

We may revise this notice when our practices, services, or legal obligations change.
Personal data

Data We Collect

We may process identification and contact details, inquiry content, booking and planning information, product and shot-list details, payment and invoicing records, communication history, proof-gallery activity, delivery preferences, and limited technical data such as device and browser information. Where needed for the service, we also process information you provide about products, styling choices, usage notes, and approval decisions.

The categories collected depend on the inquiry, booking, and delivery steps used.
Data sources

How We Collect Data

We receive personal data from contact forms, email, phone calls, planning calls, booking discussions, shot-list submissions, reference materials, approval messages, payment steps, and file-delivery interactions. We may also generate data through our website and service operations, including basic technical logs, gallery access records, and internal notes needed to manage the project.

Most data comes directly from the person or business requesting the service.
Cookie types

Types of Cookies

We may use essential cookies for site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. If any embedded service or delivery tool is enabled, it may place its own cookies or similar identifiers subject to its own settings and policies.

Cookie use is limited to standard website functions and basic measurement where enabled.
User controls

Cookie Controls

Where cookies or similar technologies are used, you can manage them through your browser settings and, where available, the cookie controls shown on the site. Essential cookies may remain necessary for basic site functions, while optional cookies can usually be blocked or removed without affecting access to general information pages.

Browser settings and consent tools may be used to limit non-essential cookies.